PRIVACY POLICY
DATA CONTROLLER
ČEKO USLUGE d.o.o. A.G.Matoša 10. 23250 Pag, OIB: 60947746749 (hereinafter Hotel Biser), as the Controller of your data, grants to take care of privacy and personal data of all our guests, according to General Data Protection Regulation (EU/GDPR).
DATA PROTECTION OFFICER
Hotel Biser has appointed a personal data protection officer, who can be contacted at info@hotel-biser.com or in writing to the following address: Hotel Biser, A.G.Matoša 10. 23250 Pag, Croatia.
DATA COLLECTION
Hotel Biser is obliged to collect your personal data in order to execute governing hospitality regulations, but some data may be collected for other purposes, based on the explicit consent of the guest. Data is collected for the following purposes:
- providing accommodation services
- compliance with legal regulations
- direct marketing
- improvement and personalization of services offered to guests
- property protection and guest security by using video surveillance
Hotel Biser collects your data at:
- booking of accommodation via email, websites, or telephone
- check-in at the reception desk, filling in the registration card
- hotel facilities under video surveillance
Hotel Biser guarantees that collected data will be used only for the stated purposes. The data we collect due to legal regulations is required to be kept as long as prescribed by the law, while the data we collect based on the services we provide to our guests is kept as long as is necessary to perform these services.
REGISTRATION CARD
The information you are required to submit in order to be provided with accommodation services, Hotel Biser collects due to legal regulations, and in case you do not provide is with the minimum information required for the registration of guests in all relevant registers, we will not be able to provide you with accommodation services. With your signature, you declare that the enclosed information is accurate and you voluntarily give us your consent to use your personal information, available exclusively to the employees who use them to perform work tasks and who will use them for the purpose of meeting your requirements.
IDENTIFICATION DOCUMENTS
By marking the “I ALLOW” checkbox with your signature you give us your consent to scan your identification documents at check-in. Scanning your identification document will only be used for providing the best possible level of service and your own security. After you check out, these documents are deleted from our system.
eVISITOR
When placing a reservation or/and at check-in, you agree to present your personal identification documents, i.e. submit your personal data (first and last name, type, and number of your personal identification document, gender, state and address of residence, date of birth and citizenship), for tourist evidence in the Information System of Tourist Boards of the Republic of Croatia – eVisitor (Law on sojourn tax, National Gazette 152/08). Your personal data is collected for statistic processing and is used only by the Tourist boards, public authorities, and Ministries relating to this procedure (Ministry of tourism and Tourist inspection, Ministry of internal affairs, and Ministry of finances – Customs authorities). Each unauthorized usage, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized usage of such personal data is strictly prohibited.
EMAIL
By listing your email address, you freely and voluntarily give your consent that Hotel Biser collects and processes your personal information for the purposes of marketing campaigns and/or market research.
CREDIT CARD
With your signature, you give consent that your credit card can be charged by offline transactions in case of non-paid costs which were not settled upon check-out (e.g. parking, wellness services, telephone conversations, etc.). Your credit card details are deleted from our system seven days after your check-out.
PROTECTING THE CHILDREN’S DATA
We do not collect, process, or forward to third parties’ children’s personal data without the explicit permission of their parents/guardians.
VIDEO SURVEILLANCE
In order to protect guests and property, Hotel Biser carries out video surveillance measures which means that surveillance cameras record employees and anyone moving within the surveillance camera field of view. Video recordings are regularly rewritten except in cases when they serve as evidence in proceedings before competent state authorities. In the event of judicial and/or criminal proceedings, such video recordings may be used and access to personal data captured on video recordings may be granted to third parties, data processors and contractual partners who are registered and qualified to provide services of personal and property protection. All other details regarding video surveillance are subject to special regulations that govern that area.
DATA CONTROL
Upon your request, Hotel Biser is obligated to:
- submit a statement on the source of data collection
- submit a statement on whether your personal data is being processed
- supplement, modify or delete data that is incomplete, inaccurate, or not processed in accordance with the law
- provide printing of personal data (together with an indication of the purpose of collection and processing) pertaining to you and contained in the database
- submit a list of authorized recipients of your personal data, including the purpose and legal basis for providing personal data to recipients
- submit a notice of automatic processing of personal data
The request can be filed at any time via the mail address info@hotel-biser.com, which makes Hotel Biser obliged to provide the requested documentation within 30 days of request receipt, at its own expense. Consent can be withdrawn, in whole or in part, at any time by submitting a request for withdrawal of the use of personal data at the email address info@hotel-biser.com. Withdrawing consent does not affect the legitimacy of processing the data that preceded the submission of the request. After the consent is denied, participation in marketing campaigns (receiving newsletters) and the use of benefits from it will not be possible. Complaints about the use of consent can be sent in writing to the following address: Hotel Biser A.G.Matoša 10. 23250 Pag, Croatia.
The payment will be in local currency (EUR).